What to include
App version, operating-system version, device model, what you expected, what happened and the steps to reproduce it.
MTB TrailRadar support
Get back to the ride.
No account or web form is required. Email support directly and choose exactly what you send.
Email supportsupport@furbotechlabs.com
Before you write
Helpful details for a bug report.
Your privacy
Attach a screenshot only if you choose to and it contains no information you do not want to share. Never send passwords or payment-card details.
Common questions
The important details.
Does the first 168 hours start a subscription?
No. Initial Radar access is controlled by the app. It creates no subscription and no automatic charge.
How do I restore Premium?
Open the Premium screen and choose Restore Purchases. Keep an internet connection available and use the store account that made the purchase.
Does uninstalling cancel Premium?
No. Manage or cancel renewal in the subscription settings of the app store used for the purchase.
Why can actual trail conditions differ?
Scores combine available weather and terrain context into estimates. They cannot see every local change, closure or hazard. Check official and on-trail information before riding.
Where is Garage and Checklist data?
Bike, maintenance, ride-log, checklist, reminder and custom-spot content is generally stored locally on the device.
How do I request deletion?
Local app content can be removed from the app or by deleting app data. For support email held by FurboTech Labs, write to the support address with your request.
Safety note. TrailRadar and weather-based guidance are informational estimates. Check official alerts, closures, access rules, actual trail conditions and your own readiness before riding.